Last Updated as on dated 15.11.2023

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the & Last updated date and take any other steps required by applicable law.

1. Introduction:
Welcome to DoBhaiMasala.com (the "Platform"). This Privacy Policy outlines our practices regarding the collection, use, and protection of the information you provide on our Platform.

2. Information We Collect:

•  Personal Information: We may collect personal information such as your name, address, email address, and phone number when you create an account or make a purchase.
•  Payment Information: We collect payment information necessary to process your transactions securely.
•  Device Information: We may collect information about the device you are using to access our Platform, including IP address, browser type, and device identifier.
•  Cookies: Our Platform uses cookies to enhance your experience. You can choose to disable cookies through your browser settings.

3. How We Use Your Information:
We use the information we collect for various purposes, including:

•  Processing and fulfilling orders.
•  Providing customer support.
•  Improving our products and services.
•  Personalizing your experience.
•  Sending promotional communications with your consent in the form of digital formats or tools like: SMS/Email/Voice/Social Media and whatsapp services.

In details as below: -

•  Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
•  Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
•  Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
•  Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

4. Third-Party Disclosure:
We do not sell, trade, or transfer your personal information to third parties without your consent. However, we may share information with trusted third parties who assist us in operating our Platform, conducting business, or servicing you.

5. Security Measures:
We implement reasonable security measures to protect the confidentiality and integrity of your personal information.

6. Your Rights and Choices:
You can update your account information and communication preferences at any time. You may also opt-out of promotional communications.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

•  Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
•  Right to Delete. You may have a right to request that we delete personal information we maintain about you.
•  Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
•  Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions
•  Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
•  Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
•  Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
•  Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non promotional emails, such as those about your account or orders that you have made.

7. Children’s Privacy:
Our Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy:
We may update this Privacy Policy periodically. The date of the last update will be indicated at the top of the policy.

9. Contact Information:
If you have any questions or concerns about the status of your refund, feel free to reach out to our dedicated customer support team. We are here to assist you throughout the process.
To start a return, you can contact us at dobhaimasala@gmail.com. Please note that returns will need to be sent to the following address: G-31, RIICO Industrial area, Ramgarh Shekhawati District, Sikar, Rajasthan, 331024.